Last updated: 2026-09-29
We want you to be happy with Spoky. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and yearly Family plans.
Payments and refunds are processed by our payment provider, Stripe. You can request a refund in two ways:
1. Email us at support@spokyapp.com with your order email and the date of purchase. We'll process the refund through Stripe.
2. Or open Manage subscription in the parent dashboard to see your invoices and payment history, then reply to your Stripe receipt email to ask for a refund.
Beyond 30 days we generally cannot offer a refund, but you can cancel auto-renewal at any time from the Manage subscription link inside the app. Cancellation stops future charges, and you keep access until the end of your current paid period.
Once approved, Stripe returns the money to your original payment method. It typically appears within 5–10 business days, depending on your bank or card issuer.
This policy adds to, and never limits, your legal consumer rights — for example the 14-day withdrawal right in the EU/UK, the Australian Consumer Law guarantees, and consumer-protection laws in the US, Canada, India and other countries. When you delete your account or your child\'s data, billing is not affected; cancel the subscription separately via “Manage billing”.
Spoky is designed to comply with children's privacy laws in every market it serves — including the EU/UK GDPR and UK Children's Code, COPPA (US), PIPEDA and Quebec Law 25 (Canada), the Australian Privacy Act and Children's Online Privacy Code, India's DPDP Act, POPIA (South Africa), PDPA (Singapore) and the data-protection laws of Nigeria, Kenya, Ghana, the Philippines and Jamaica. See the Privacy Notice for how each law is met.
Payments are processed by Stripe (Managed Payments), which may appear on your statement as LINK.COM* SPOKY. The product is provided by Бул Реолтор ЕООД (Bul Realtor EOOD). For any question that is not a refund (technical issue, account, billing date), email support@spokyapp.com.